Carpet Warehouse case
55% LCP improvement
How Carpet Warehouse cut load times by 55% after rebuilding on Shopify Plus
Industries: Home Decor
DevelopmentUI/UX Design
Reliable Shopify Maintenance Services and Ongoing Support
craftberry provides ongoing Shopify maintenance and support for mid-sized and large ecommerce brands that need consistent access to dedicated Shopify experts.
Access the depth of our seasoned Shopify team, with the experience to solve complex challenges, respond quickly to critical issues, and continuously improve the store to support higher conversion and revenue.
- Shopify Premier Partner
- 800+ Shopify projects delivered since 2015
- Reserved Shopify team capacity each month
- One team across development, design, performance, CRO, and integrations
- Monthly capacity allocated around your current priorities
- Priority support
Shopify partner trusted by great clients
Current retainer work
Shelly
500K+ customers moved to Shopify Plus for one of Europe’s standout smart-home unicorns
Transforming an IoT unicorn with a seamless migration from Shopware to Shopify Plus
Industries: Tech & Electronics
MigrationConversion Rate OptimizationUI/UX DesignDevelopmentSupport and Maintenance
Enhance
+21% conversion from a single A/B test for a leading Tesla accessories brand
Migration to Shopify and scalable rebuild for a globally recognised smart automotive brand
Industries: Tech & Electronics
DevelopmentConversion Rate Optimization
Takomo Golf
2,100+ products migrated for one of golf’s hottest DTC brands
How craftberry launched Takomo’s new Shopify Plus foundation for international growth
Industries: Sports & Outdoor
DevelopmentMigrationSupport and Maintenance
Carpet Warehouse case
55% LCP improvement
How Carpet Warehouse cut load times by 55% after rebuilding on Shopify Plus
Industries: Home Decor
DevelopmentUI/UX Design
Project 1 of 4: Shelly
Our Shopify maintenance retainers: key details
What clients say about our support
“We've been working with Craftberry for a few years and have been consistently very happy with their support. Their expertise with Shopify is excellent, and they always provide reliable and knowledgeable guidance. The support team is responsive, efficient, and truly a pleasure to work with.”
“Out of all the back-end developers we've worked with, they seem to be the quickest and most experienced.”
“I liked their willingness to diagnose issues and learn.”
“Their attention to detail and timeliness are impressive.”
“They were very responsive and quick!”
“Preslav (Founder) is a great communicator and he always keeps me updated.”
What do our Shopify website maintenance services cover?
Our ongoing technical support covers development, Shopify site maintenance, design tweaks, and CRO. This is especially relevant for you if you are operating on Shopify Plus or have larger integration stacks.
How urgent work is prioritized
Critical issues take priority
We prioritize issues that materially disrupt the buying journey ahead of the planned retainer work.
We prioritize retainer work ahead of hourly and project queues
Retainer accounts have reserved capacity and are prioritized ahead of hourly and project queues.
Our support team already has context about your business
At craftberry, retainer clients work with a team that already knows the store, integrations, and recent development history, which gives urgent support more context from the start.
Triage is based on impact and dependency
Urgent support begins with identifying the underlying issue, the systems it affects, and the commercial impact.
Development effort is then directed toward the highest-priority issue.
Urgent support in practice
Ahead of Black Friday and Cyber Monday, Jordan Belfort's education business came to craftberry with critical storefront issues and a one-day deadline.
The team triaged the problems by commercial impact and resolved the urgent issues within that window.
Retainer clients and results
Our ongoing Shopify work includes both long-term development relationships and active support and optimization programs.
craftberry has worked with Pepper since 2018 across more than 120 projects. The relationship includes an embedded priority-support development team, Shopify Plus development, internationalization, accessibility work, and private app development.
60%
development cost savings
5 days
average feature release time
Innermost
Read the Innermost case studyOur partnership with Innermost began in 2018 and now spans more than 40 projects. The work includes a Shopify Plus rebuild, Recharge subscriptions, migration from custom geo-routing to Shopify Markets, priority support, and CRO.
68%
increase in average order value
40%
returning-customer rate
Honest Baby Clothing
Read the Honest Baby case studyThe relationship began with cart and checkout optimization and has developed into more than 60 projects since 2020. Conversion increased by 30% following cart and performance improvements.
30%
increase in conversion after cart and performance work
Why mid-sized and large ecommerce brands choose craftberry as their Shopify support agency
Shopify specialization since 2015
craftberry's team has focused on Shopify and Shopify Plus since 2015 and is recognized as a Shopify Premier partner. Across more than 800 Shopify projects, our team has worked across storefront development, Shopify expertise in complex integrations, internationalization, CRO, website performance, UX, migrations, and ongoing support.
35+ specialists in-house
Our team covers Shopify strategy, UX and UI, Development, CRO, Migrations, Integrations, Analytics and tracking, and Internationalization. Retainer capacity can draw on those disciplines according to the work required, while account context remains within the same team.
Long-term relationships across multiple development cycles
Several of our Shopify relationships now span many years and dozens of individual projects: Pepper since 2018, Innermost since 2018, Bang Cookies since 2018, and Honest Baby Clothing since 2020. These relationships cover multiple stages of each store's development rather than a single launch or project.
Shopify maintenance retainer pricing and terms
The final monthly investment depends on the level of capacity required and the complexity of the Shopify environment. Month-to-month and yearly agreements are available; yearly agreements receive the lower hourly rate, and unused hours roll over rather than being forfeited.
Retainers start at
$2,000
USD
≈ €1,600 EUR£1,450 GBP
A month. Capacity and the complexity of your Shopify environment set the final figure.
Yearly agreement
$90
USD
≈ €72 EUR£66 GBP
Per hour. The lower rate, in exchange for a yearly commitment.
Month-to-month
$100
USD
≈ €80 EUR£73 GBP
Per hour. Cancel with one month's notice.
Get a retainer quote for your store
Tell us about your store and the capacity you need. We come back with a monthly plan, the hourly rate that applies and what it covers.
Get a retainer quote
Unused monthly hours are carried forward, not forfeited.
Shopify maintenance and support FAQ
We help brands grow through connected strategy, technology, creative, and marketing.
Get in TouchRetainers start at $2,000 a month.
Hourly rates are:
$90/hour on a yearly agreement
$100/hour month-to-month
The overall maintenance plan investment depends on the required capacity and the complexity of the Shopify environment.
Relevant factors include the app and integration stack, Shopify Plus or headless architecture, number of markets and languages, and the balance between planned development and reactive support.
The main difference is reserved capacity and priority.
Hourly work is scheduled around other studio commitments.
A retainer reserves a dedicated support team for the store and places retainer work ahead of hourly and project queues.
The yearly retainer rate is also lower than the month-to-month hourly rate.
Monthly Shopify site maintenance can cover technical support, theme development, platform and app updates, performance, analytics, UX, CRO, and integrations. The exact mix is based on the priorities of the Shopify site rather than a fixed Shopify maintenance checklist.
Both month-to-month and yearly agreements are available.
Month-to-month agreements can be cancelled with one month's notice.
Yearly agreements use the lower hourly rate.
Yes.
Some of our retainer engagements begin with stores developed by another agency, freelancer, or internal team.
We review the theme, app stack, integrations, tracking, and existing customizations before beginning ongoing development.
Issues that interrupt the buying journey are prioritized ahead of planned work.
Retainer clients also work with a team that already has context on the store and its technical environment.
We do not publish a guaranteed response-time SLA, but when a major blocker affects the storefront or buying journey, we prioritize it and work to resolve it as quickly as possible.
Yes.
craftberry is a Shopify Premier Partner, and our Shopify expertise includes Shopify Plus, headless commerce, Shopify Markets, subscriptions, custom apps, and ERP/PIM integrations. Glowforge operates on a Shopify Plus and headless architecture developed by craftberry that we continue to support.
Yes.
Campaign readiness can become a priority ahead of major trading periods, covering QA, website performance, integrations, and storefront support. craftberry has previously delivered emergency BFCM support for Jordan Belfort's (Wolf of Wall Street) business under a one-day deadline.
Some long-term examples from our work include Pepper, Innermost, Bang Cookies, and nomz since 2018, and Honest Baby Clothing since 2020.
There are two common cases.
The first is when the underlying Shopify site requires a larger structural change.
If the theme, architecture, or implementation needs substantial remediation, a rebuild or migration may be a better starting point than allocating monthly hours to incremental fixes.
The second is when the ongoing workload is limited.
A retainer is designed for businesses with a consistent stream of development, optimization, campaign, and technical requirements. For occasional changes, hourly support or a fixed-scope project may be more appropriate.
Trusted by leading retailers worldwide.
Ensure your Shopify store is always up and running
Our expert team will handle everything from troubleshooting bugs to executing updates.
Shopify partner trusted by great clients