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Shopify NetSuite Integration Agency

Our Shopify ERP integration connects Shopify and Shopify Plus to NetSuite ERP, so orders, stock, refunds and payouts sync without manual entry, with numbers your finance team can trust.

craftberry is a Shopify Premier Partner with 30+ in-house specialists, 800+ Shopify projects since 2015 and $450M+ generated for clients in 2024.

We pick the connector that fits your NetSuite setup, build it, test the edge cases and support it after launch.

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4.8Based on 28 Clutch reviews
Shopify NetSuite integration by craftberry
craftberryShopify Premier Partner
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Which Shopify NetSuite connector fits your business?

The right connector depends on how you sell. DTC brands with standard orders usually fit a ready-made connector, while B2B, multi-store and high-volume brands usually need an integration platform or a custom build.

Ready-made connector

NetSuite Connector, TM NetSuite Integration

Integration platform

Celigo, Boomi, Jitterbit

Custom integration

Built around your business
Best for
DTC and Shopify POS brands with standard orders
B2B, several stores and high order volume
Business rules no connector can handle
Setup
✓Fastest
Medium
Longest
Flexibility
Standard flows
✓Highly configurable
✓Anything you need
B2B and wholesale
Depends on the connector
✓Strong
✓Built around you
What craftberry does
Configure it, map your records and test the edge cases
Design and build the flows, then set up error alerts
Build it on the Shopify and NetSuite APIs
After launch
We update mappings as your setup changes
✓We monitor the flows and clear errors
✓We maintain it through every API update
Get a free integration plan
Get a free integration plan
Get a free integration plan

How we deliver a Shopify NetSuite integration

We give buffered timelines, so launch week is calm and there is time to test the integration live before your busiest season.

Discovery call

Free

We talk through how you sell, your NetSuite setup and what has to sync, then capture the details in a short requirements document.

What does a Shopify NetSuite ERP integration sync?

A Shopify NetSuite ERP integration connects four NetSuite modules, with no manual entry.

Products, prices and price levels synced from NetSuite to Shopify

Products and prices

NetSuite item records send products, SKUs and prices to Shopify automatically, for every market.

Inventory by location synced from NetSuite to Shopify

Inventory

NetSuite Inventory Management syncs stock to each Shopify location, so you stop selling what you don't have.

Shopify orders and customers synced to NetSuite

Orders and customers

Every Shopify order reaches NetSuite Order Management as a sales order, with the right customer, tax and discounts.

Fulfilments, refunds and payouts synced between Shopify and NetSuite

Shipping, refunds and payouts

Tracking goes back to Shopify, and refunds and payouts post to NetSuite Financials so finance can match the bank.

Which NetSuite products can Shopify integrate with?

Abstract craftberry brand gradient background
craftberry

Shopify connects to five NetSuite products.

Shopify Premier Partner

What usually breaks in a Shopify NetSuite integration?

Standard orders rarely cause problems. Unusual ones do, and they often fail without any error. On one ERP integration, a refund of about $472 created a credit note of about $476.

We test before launch:

Edited ordersPartial refundsStore creditBundlesMulti-location stockFailed syncs

A customer changes an order and NetSuite bills the wrong amount. We make sure invoices follow the latest version of the order.

One refund turns into two credit notes, or the invoice ignores it. We check that every refund reaches NetSuite exactly once.

There is no payment to record, so the books stop balancing. We map every store credit case.

Shopify Payments pays out net of fees and refunds, so deposits never match the orders. We post each payout so finance can match it to the bank line.

Shopify sells a bundle as one item while NetSuite tracks its parts, so stock drifts. We map bundles to their components.

Find the right connector before you pay for one

Tell us how you sell, how many orders you process and what you use today. We will recommend a connector and map your flows, free.

Get your free integration plan
Shopify Plus B2B company account, agreed price list with quantity breaks and a Net 30 order invoiced in NetSuite

Shopify Plus and NetSuite B2B integration

Shopify Plus B2B integrates with NetSuite in four parts: company accounts, custom prices, net terms, and B2B and DTC on one NetSuite account.

Every B2B company matches one NetSuite customer

Each Shopify Plus B2B company, with its buyers and locations, maps to one customer record in NetSuite.

No duplicate accounts in NetSuite, and every wholesale order lands on the right company.

Explore our Shopify B2B services

What our clients say

Clutch reviews from brands whose Shopify stores and integrations we built and support.

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Clutch
“They recognized that our business was unique and offered bespoke solutions rather than one-size-fits-all features.”
Svetoslav TodorovCEO, DoctorSwitz · Inventory and payment integration
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Clutch
“Their flexibility and ease of communication were impressive.”
Joao SaraivaDigital Project Manager, Ergomotion · Accounting and payment integration
Read the Review
Clutch
“Out of all the back-end developers we've worked with, they seem to be the quickest and most experienced.”
David McGranaghanCo-Founder & CEO, McMiLLER · Back-end development and maintenance
Read the Review
Clutch
“They were a high-energy team driven by a focused intention to support the technology side of your business.”
Angel DimitrovCEO, NL BEAUTY · Shopify migration and custom modules
Read the Review
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Shopify NetSuite integration FAQ

We help brands grow through connected strategy, technology, creative, and marketing.

Get a free integration plan
A Shopify NetSuite integration syncs products, prices, inventory, orders, customers, fulfilments, refunds and payouts between Shopify and NetSuite, with NetSuite as the source of truth for stock and pricing. It removes manual data entry between your store and your ERP.
Every order makes a round trip. The customer orders in Shopify, the integration creates the sales order and customer in NetSuite, your warehouse or 3PL ships it and the tracking number goes back to Shopify, and revenue, refunds and payouts are recorded in NetSuite so the books match the bank. Our [Shopify development](/services/shopify-development) team maps this flow before any build.
Shopify integrates with five NetSuite products: NetSuite ERP for orders, stock, items and payouts; NetSuite CRM for customers and [B2B companies](/services/shopify-b2b-agency); NetSuite WMS for picking, packing and tracking; NetSuite OneWorld for several stores and subsidiaries; and SuiteCommerce, when brands [migrate their storefront to Shopify](/services/shopify-migration) and keep NetSuite as the ERP. Every project starts with the NetSuite ERP integration.
Yes. Shopify integrates with NetSuite through Oracle's [NetSuite ERP Connector](https://apps.shopify.com/oracle-netsuite) on the Shopify App Store, through integration platforms such as Celigo, through third-party apps, or through a custom integration built on both platforms' APIs.
The best way is the simplest option that handles your order flow: NetSuite Connector for standard B2C flows, Celigo for several stores or B2B logic, and a custom build for business rules no connector models. We recommend one after mapping your NetSuite setup.
Yes. We built a custom SmartERP integration for [Enhance](/case-studies/enhance) when the ERP had no Shopify connector, custom Odoo integrations for [Takomo](/case-studies/takomo-golf-case-study) and [The Fashion Project](/case-studies/the-fashion-project), and a Gadget layer connecting Shopify Plus to MuleSoft for [On](/case-studies/on). The Fashion Project moved to Shopify Plus with zero disruption to daily operations, and On launched in 11 weeks.
Yes. We are currently delivering a Shopify NetSuite project for a US footwear brand: moving its store off NetSuite onto Shopify, migrating about 5,000 products, 40,000 orders and 30,000 customer accounts, and setting up a two-way sync for orders, refunds, fulfilments, inventory and pricing. The hard parts of any ERP integration are the same: mapping records, syncing stock by location, and reconciling orders, refunds and payouts.
Mid-sized and large Shopify and Shopify Plus brands, typically at $2M+ in annual revenue, that run NetSuite as their ERP for DTC, B2B or retail.
Yes. Oracle publishes the NetSuite ERP Connector on the Shopify App Store, and apps such as TM NetSuite Integration are listed there too. Installing an app is the easy part; mapping records, refunds and payouts correctly is where most of the work sits.
Yes. Several Shopify stores or markets can run on one NetSuite account, each with its own pricing and order logic, while stock and financials stay in one place. Celigo or a custom integration usually handles multi-store setups best.
Yes. Oracle lists [Shopify B2B](https://www.netsuite.com/portal/products/connectors.shtml) among the NetSuite Connector integrations. For complex wholesale pricing, payment terms or order rules, Celigo or a custom layer usually gives more control.
Yes. NetSuite Connector supports Shopify POS, so in-store sales, returns and location stock reach NetSuite alongside online orders.
Yes. We audit what the current integration covers and where it fails, rebuild or reconfigure it, and test the tricky cases before switching over on a date you choose, so live orders keep flowing during the change.
The timeline is set by three things: the integration approach, how many data flows you need, and how many edge cases your business has, such as B2B terms, kits or several stores. For reference, we launched a full Shopify Plus store for [On](/case-studies/on), including its ERP connection, in 11 weeks. You get a buffered timeline once the data mapping is done.
The cost is set by the integration approach, the number of data flows and how much custom logic you need. Connector or iPaaS subscriptions are paid to the vendor separately. When the integration is part of a replatform, our [Shopify migration](/services/shopify-migration) projects start from $15K, and maintenance retainers start from $2,000 per month. You get a scoped quote after we map your NetSuite setup.
We do, through our [Shopify maintenance](/services/shopify-support-retainers) retainers, from $2,000 per month. Shopify releases a new API version [every three months](https://shopify.dev/docs/api/usage/versioning), so we monitor the integration, handle alerts and fix mappings as both platforms change.
Payouts should post to NetSuite as deposits net of fees, refunds and chargebacks, so each one matches a bank line. Many connectors stop at order-level payments, so we confirm how payouts are handled before choosing the approach.
We agree which system calculates tax and which one records it, then map Shopify's shipping and tax lines to your NetSuite tax codes during discovery. Mixing tax sources without that decision is a common cause of reporting problems.
Yes. NetSuite stays your ERP, and our [Shopify migration](/services/shopify-migration) team moves the storefront, customers, orders and redirects to Shopify while connecting the new store to NetSuite before cutover. The old store keeps taking orders until the switch, and we re-sync the final hour's orders at cutover.
No. We build and support the Shopify side and the integration. For NetSuite implementation and finance configuration, we work alongside your NetSuite partner or in-house admin.

Get your free Shopify NetSuite integration plan

  • How you sell: DTC, B2B or retail
  • Roughly how many orders you process each month
  • Which connector you use today, if any

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Projects since 2015
800+
In-house experts
30+
Client revenue 2024
$450M+
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