Shopify site maintenance services

Your physical store needs daily maintenance, so does your online one need regular updates.

Ongoing Support and Maintenance

Priority Support

Access to Our Senior Team

Guaranteed Same-Day Responses

Get expert Shopify support

No Strings Attached


We will get back to you within 24 hours

What is Shopify support and maintenance?

There are a number of benefits of our retainer and Shopify support service.

Shopify Migration Agency Shopify is easy to use

Grow your business

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Priority support - when you need it the most

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Blazingly fast Shopify store

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Comprehensive coverage of store reliability and security.

How do Shopify support and maintenance retainers work?

A Shopify support and maintenance retainer is typically an agreement to carry out maintenance tasks every month for a predetermined amount of time.

Since new tasks can rise up unexpectedly, your business priorities can shift, or something else can happen, a retainer helps you stay flexible.

A retainer is especially important for established businesses and those that want to grow.

What Shopify maintenance services do we offer?

craftberry offers a comprehensive suite of technical support and maintenance services.

Shopify Technical Support and Maintenance & Retainers

Our Shopify Expert developers provide you with 360-degree technical support services.

Bug fixing - quickly identify and resolve issues within the code that impact your store’s performance. 

Shopify Third-party Apps Integration - seamlessly leverage any solution within the Shopify App Store. 

These include but are not limited to: subscriptions, loyalty programs, bundles. Reviews, and more. 

We’ll give you informed recommendations for your business and help you implement them.

Shopify Private and Public App Development and Maintenance - deploy bespoke software solutions and give your store a competitive edge.

Shopify Theme Updates and Development - integrate custom updates in your theme’s design and functionality with flawless execution.

Shopify security and updates maintenance - ensure your store is always using the latest technologies and your customer data stays safe.

Emergency support services - keep your store prepared for the unexpected. 

Migrate from legacy technologies - migrate your store to Shopify 2.0 and your checkout to Extensibility.

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Shopify Design Retainers

Storefront design - transform your store into a visual experience that reflects your brand identity and resonates with your customers. 

UI&UX design - create intuitive interfaces for a seamless shopping experience. Make every purchase a pleasure for your customers. Implement best CRO practices.

Graphic Design - enhance your store’ visual appeal with custom graphics. From banners to images, show your brand in its best colors.

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Shopify Optimization Retainers

Our optimization services include: 

Speed and Performance - improve your store’s loading times and ensure a fast browsing experience for customers and web crawlers. 

Conversion Rate Optimization - strategically tweak your storefront to increase customer engagement through meticulous A/B testing of various elements.

Analytics and Martech Set up and Tracking - understand customer behavior, track conversions, and identify opportunities for improvement and personalization.

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craftberry - a Shopify maintenance partner & agency you can trust

craftberry has hundreds of Shopify projects behind its back and is ready to bring a wealth of expertise to your fingertips.

What our clients say


Verified reviews


Average rating

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“They were able to keep us informed and not wondering what was going on.”

Emily Iser
Software Engineering Manager, Glowforge

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“They don't feel like an agency, but rather part of a team that is just as invested in our company's success as we are.”

Michael Silva
VP E-Commerce & DTC Marketing, Honest Baby Clothing

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“They have good communication and timely response.”

George Kuan
Founder, Bang Cookies

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“They were efficient, responsive, and had very reasonable rates.”

Alison Piepmeyer
CMO, Entertainment Venue

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"They were very responsive and quick!"

Mimi Tjia
Operations Manager, DTC Skincare Brand

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“CraftBerry is a team I can rely on.”

Founder & CEO, Nutrition & Supplements E-Commerce

What you get when working with craftberry

Get all the maintenance your store needs in one place.

01. Dedicated Success Manager

Enjoy seamless communication with a dedicated point of contact from our agency. Stay in the loop, always.

02. Flexible retainer plans

Add, subtract, or roll over monthly support hours to fit your project needs.

03. Proactive Tech Partners

Work with an organization that is as invested in your success as you are.

Transparent pricing for a full-service Shopify team

Confidently build and grow your ecommerce business with a trusted team that comes at a fixed, predictable price

Ongoing Support
Shopify Design + Build
Block of hours

All plans include


  • Dedicated hours per month
  • Priority urgent support
  • Proven strategy to grow your KPIs
  • America, Europe & Middle East Timezones covered
  • Integration with your marketing team
  • Cancel anytime

Senior team at your disposal

  • Dedicated project manager
  • Technical Shopify developer
  • UX design specialist
  • Growth expert

Always stay updated

  • Same-day response time
  • We join your Slack, Teams & more
  • Sync/update calls


Brands wanting to work on an entry level dev/growth basis.

What can you achieve:

  • One medium project or many small projects per month
  • Ongoing support
  • 22 hrs/month

    Get Started


    Great for growing brands that need ongoing development, design & optimizatiion work.

    What can you achieve:

  • Two-three medium sized projects per month
  • Reliable technical & design support
  • 40 hrs/month

    Get Started


    Ideal for established brands that need ongoing development, design work.

    What can you achieve:

  • Many large, medium and small projects each month
  • Ultra reliable technical & design support
  • from70 hrs/month

    Get Started

    Book a call

    Learn more about how craftberry can help you.

    Refer a friend & earn

    Earn 10% monthly recurring commissions for each referral.

    Trusted By 50+ brands


    “CraftBerry basically helped us build our business, we went from earning nothing to making 7 figures a year in revenue.”

    Co-Founder & CEO, McMiLLER

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    How to hire our Shopify maintenance experts?

    If you’re ready to consider getting professional Shopify support and maintenance services, here’s what you can do next:

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    01. Reach out to our team for a free consultation & discovery meeting here.

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    02. Collaborate with us to assess your needs and the scope of the responsibilities you want to outsource.

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    03. Sample our support & maintenance services risk-free for the first month, no strings attached.

    Ensure your Shopify store is always up and running

    Our expert team will handle everything from troubleshooting bugs to executing updates.

    Get expert Shopify support

    No Strings Attached


    We will get back to you within 24 hours

    FAQ about Shopify Maintenance & Retainers

    What is the cost of Shopify website maintenance?

    Is it worth hiring a Shopify maintenance Agency?

    What tasks does Shopify monthly maintenance include?

    Do you offer a contract for Shopify website maintenance?

    How to put your Shopify store under maintenance?