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Reliable Shopify Maintenance Services and Ongoing Support
craftberry provides ongoing Shopify maintenance and support for mid-sized and large ecommerce brands that need consistent access to dedicated Shopify experts.
Access the depth of our seasoned Shopify team, with the experience to solve complex challenges, respond quickly to critical issues, and continuously improve the store to support higher conversion and revenue.
Shopify Premier Partner
800+ Shopify projects delivered since 2015
Reserved Shopify team capacity each month
One team across development, design, performance, CRO, and integrations
Monthly capacity allocated around your current priorities
Priority support
Current retainer work
View all case studies/)
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Our Shopify maintenance retainers: key details
What is the retainer at craftberry?
A monthly Shopify maintenance and support retainer that reserves a dedicated support team for your online store across development, design, performance, CRO, integrations, and ongoing maintenance and support services.
Who is it for?
Mid-sized and large ecommerce brands on Shopify and Shopify Plus. Stores with limited regular maintenance requirements may be better served by hourly support or a defined project.
What does a retainer cost?
Retainers start at $2,000 a month. Hourly rates are $90 on a yearly agreement and $100 month-to-month.
What are the contract terms?
Month-to-month agreements run with one month's notice. Yearly agreements receive the lower rate. Unused hours roll over.
How does priority support work?
Retainer clients have reserved capacity and are prioritized ahead of hourly and project queues. Revenue-blocking technical issues take precedence over planned retainer work.
What does the retainer cover?
Retainer capacity can be used across Shopify development, maintenance, performance optimization, UX and UI, CRO, analytics, integrations, and ecommerce automation according to the priorities of the Shopify site.
How long do our retainer partnerships run?
Pepper, Innermost, and Bang Cookies since 2018; Honest Baby Clothing since 2020; Glowforge since 2021; and nomz for eight years according to its Google review.
What results have our retainers delivered?
Pepper achieved 60% development cost savings and a five-day average feature release time. Innermost increased average order value by 68%. Honest Baby Clothing increased conversion by 30% following cart and performance improvements.
How is craftberry independently reviewed?
4.8/5 average from 28 verified reviews on Clutch.
What clients say about our support
They don't feel like an agency, but rather part of a team that is just as invested in our company's success as we are.
Michael Silva
VP E-Commerce & DTC Marketing, Honest Baby Clothing
Clutch, 5 stars
Read the reviewCraft Berry is a team I can rely on.
Founder & CEO
Nutrition & Supplements E-Commerce
Clutch, 5 stars
Read the reviewThey were very responsive and quick!
Mimi Tjia
Operations Manager, DTC Skincare Brand
Clutch, 5 stars
Read the reviewWhat do our Shopify website maintenance services cover?
Our ongoing technical support covers development, Shopify site maintenance, design tweaks, and CRO. This is especially relevant for you if you are operating on Shopify Plus or have larger integration stacks.
01
Technical support and maintenance
What it covers
Theme development and store maintenance, bug fixes, security patches, Shopify platform updates, app integrations and conflict resolution, custom app development, ERP and API support, legacy-code improvements, fixing broken links, and priority support when issues affect trading.
Who it suits
Shopify Plus stores and businesses with larger app and integration environments, where keeping the site secure, storefront stability, checkout functionality, and reliable data flows are commercially important.
02
Performance and Core Web Vitals
What it covers
Core Web Vitals improvements, theme and asset optimization, image performance, speed optimization, reviews of third-party scripts and app code, and performance monitoring for regressions as the storefront evolves.
Who it suits
Established stores where new apps, features, tracking, and campaign development have gradually increased the load on Shopify store performance, or where site speed is an active commercial priority.
03
Design and new functionality
What it covers
UX and UI design, campaign landing pages, new templates and sections, graphic design, and custom features such as bundles, upsells, quizzes, subscription journeys, filters, and market-specific experiences.
Who it suits
Ecommerce site teams with an active marketing and development roadmap that need reliable design and development capacity throughout the year.
04
CRO and A/B testing
What it covers
Conversion research, search engine optimization, A/B and multivariate testing, analytics implementation, martech and tracking setup, tracking integrity reviews, and implementation of winning test variants.
Who it suits
Stores with sufficient organic traffic to run statistically meaningful experiments and enough commercial volume for incremental improvements in conversion and revenue per visitor to have measurable impact.
05
AI engineering and ecommerce automation
What it covers
Ecommerce workflow automation, connections between Shopify and surrounding systems, including inventory management, internal tools built around first-party store data, research and discovery workflows, structured data processing, and customer-facing AI where there is a clear use case.
Who it suits
Teams spending meaningful time on repeatable processes such as moving information between systems, reconciling data, researching recurring questions, or producing structured outputs manually.
How urgent work is prioritized
01Critical issues take priority.
We prioritize issues that materially disrupt the buying journey ahead of the planned retainer work.
02We prioritize retainer work ahead of hourly and project queues.
Retainer accounts have reserved capacity and are prioritized ahead of hourly and project queues.
03Our support team already has context about your business.
At craftberry, retainer clients work with a team that already knows the store, integrations, and recent development history, which gives urgent support more context from the start.
04Triage is based on impact and dependency.
Urgent support begins with identifying the underlying issue, the systems it affects, and the commercial impact.
Development effort is then directed toward the highest-priority issue.
Urgent support in practice
Ahead of Black Friday and Cyber Monday, Jordan Belfort's education business came to craftberry with critical storefront issues and a one-day deadline.
The team triaged the problems by commercial impact and resolved the urgent issues within that window.
Read the Jordan Belfort case studyRetainer clients and results
Our ongoing Shopify work includes both long-term development relationships and active support and optimization programs.
Long-term Shopify partnerships
Pepper
craftberry has worked with Pepper since 2018 across more than 120 projects.
The relationship includes an embedded priority-support development team, Shopify Plus development, internationalization, accessibility work, and private app development.
Innermost
Our partnership with Innermost began in 2018 and now spans more than 40 projects.
The work includes a Shopify Plus rebuild, Recharge subscriptions, migration from custom geo-routing to Shopify Markets, priority support, and CRO.
Honest Baby Clothing
The relationship began with cart and checkout optimization and has developed into more than 60 projects since 2020.
Conversion increased by 30% following cart and performance improvements.
30%
increase in conversion after cart and performance work
Why mid-sized and large ecommerce brands choose craftberry as their Shopify support agency
There are a number of benefits of our retainer and Shopify support service.
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Shopify specialization since 2015
30+ specialists in-house
Long-term relationships across multiple development cycles
Shopify maintenance retainer pricing and terms
Retainers start at
$2,000
a month
The final monthly investment depends on the level of capacity required and the complexity of the Shopify environment.
Yearly agreement
$90
per hour
The yearly structure allows us to reserve capacity over a longer period and is priced accordingly.
Month-to-month
$100
per hour
Month-to-month retainers are billed at $100 per hour.
Month-to-month and yearly agreements are available.
Month-to-month agreements can be cancelled with one month's notice. Yearly agreements receive the lower hourly rate.
Unused hours roll over.
Unused monthly hours are carried forward rather than forfeited.
Relevant factors can include:
Shopify maintenance and support FAQ
How much do Shopify maintenance services cost at craftberry?
What is the difference between a retainer and hourly Shopify support services?
What does monthly Shopify maintenance include?
Is the retainer month-to-month?
Can you take over a Shopify store built by another agency?
How quickly do you respond to critical Shopify bugs?
Do you support Shopify Plus and headless stores?
Can you provide support during Black Friday and other peak periods?
How long do retainer relationships usually last?
When is a Shopify retainer not the right model for me?
Ensure your Shopify store is always up and running
Our expert team will handle everything from troubleshooting bugs to executing updates.